I have multiple custom fields that I have mapped to the RefineableString fields. All of them are set to a "Multi-value Refinement Item". In the Sample Values I get "No values found".

Refinement is working for OOTB items like Author and Created. enter image description here

This image is how the document one of the values is defined: enter image description here

Any help would be greatly appreciated!

  • Could be just a matter of Office 365 needing to reindex the content to correclty setup the new mappings for your managed properties. How long ago did you do the mapping? – Robert Lindgren Jun 16 '15 at 13:45
  • I mapped it yesterday. I also manually re indexed everything after I first ran into the problem. – Tom Jun 16 '15 at 13:47
  • IIRC, things like this need a full crawl to complete, and we don't know when full crawls are executed on the tenants – Eric Alexander Jun 16 '15 at 14:14
  • That's odd, because I have had the content in there for a few days now – Tom Jun 16 '15 at 14:36
  • Try editing a few values to trip a crawl. – Matthew McDermott Jun 17 '15 at 12:12

I have already provided a detailed answer for the same question. Pls refer below Reference Link

Any changes to the search controls such as refinement panels or managed properties needs a full crawl either to the entire site or the specific lists/libraries in which the fields were created. also, many time i noticed the preview is not working but it will fetch the results once publishing on the search page.

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