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We have one user getting unexpected error while accessing SharePoint Site.

User can access any other sites in that web application with no issue.

I did fiddler trace and it shows that browser (any) request for favicon and it can't find it. The site is http://intranet/sites/teamB and browser requesting the favicon under root site (/favicon.ico). Since it's not there returns error 404.

I asked the user to navigate the favicon url (http://intranet/sites/teamB/_layouts/15/images/favicon.ico) directly and he gets error 404 which works fine for rest of users.

Here is Fiddler trace. Please let me know what is going on. Also if he uses different computer it works fine.

Result  Protocol    Host    URL Body    Caching Content-Type    Process Comments    Custom
232 200 HTTP    intranet    /_layouts/sp.js?rev=SpGB4%2FzYmCWpwoPWNG2dsg%3D%3D  72,868  max-age=31536000    application/x-javascript    iexplore:4956   [#232]
233 401 HTTP    intranet    /sites/teamB/sitepages/home.aspx    0   iexplore:4956   [#233]
234 200 HTTP    intranet    /sites/teamB/sitepages/home.aspx    429 private text/html; charset=utf-8    iexplore:4956   [#234]
235 404 HTTP    intranet    /favicon.ico    0   iexplore:4956   [#235]
238 401 HTTP    intranet    /sites/teamB/sitepages/home.aspx    0   chrome:6540 [#238]
239 401 HTTP    intranet    /sites/teamB/sitepages/home.aspx    0   chrome:6540 [#239]
240 200 HTTP    intranet    /sites/teamB/sitepages/home.aspx    429 private text/html; charset=utf-8    chrome:6540 [#240]
241 404 HTTP    intranet    /favicon.ico    0   chrome:6540 [#241]
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  • is favicon image is still in the images folder under 15 hive? all users from that site collection getting the same error? what about the site colelction admin?
    – Waqas Sarwar MVP
    Jun 8, 2015 at 14:30
  • all other users are fine. if same user use different computer it works fine. he only has issue with this site on his laptop. I removed his permission and re-added back but no help. yes the favicon still is under 15 hive. All other users have no issue accessing site.
    – f1365
    Jun 9, 2015 at 14:06
  • then it is his laptop issue, try with different browser i.e chrome, firefox...also clear the browser cache, reset it and then try
    – Waqas Sarwar MVP
    Jun 9, 2015 at 14:09
  • already tired that with chrome, IE and firefox. removed cache. flushed dns. all that already tried. could not find anything in ULS and IIS log neither.
    – f1365
    Jun 9, 2015 at 14:10
  • 1
    the issue was with incorrect host file entry. Our networking team added entry in his host file which was pointing to old environment.
    – f1365
    Jun 11, 2015 at 13:40

1 Answer 1

1

the issue was with incorrect host file entry. Our networking team added entry in his host file which was pointing to old environment.

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