Here is the situation. I have built two lists for tracking team engagements (requests that come into a set of teams where I work) in my SharePoint 2010 environment. The item ("request") is created initially in what I consider to be the "active" list and when that item has been worked and its status is set to "Request Complete" or "Request Cancelled" it is created in the 2nd list which I consider to be the "archive" and deleted from the original "active" list.
Along the way there are various notifications sent out via workflow to notify the original requestor of status changes, when notes are added by the team working the request, etc. but the problem is once the item is moved to the archive all the embedded links (in the notifications the users received) to that item no longer work. As expected SharePoint throws an error stating that the item has been moved or deleted.
Unfortunately this confuses my users so I am looking for some way to modify the error that SharePoint generates and include a link to the item in the archive so they can 1st) know that the item has been closed and moved and 2nd) get to it in the "archive" list if they still need to review it.
Alternatively if there is a way to route users who click the aforementioned email links directly TO the archive (if the item has been archived) instead of showing an error at all that world work too. I am just at a complete loss as to how to do either and frankly I am open to any and all suggestions.