We're running a hosted version of SharePoint Server 2010. It was set up for our company by a consulting firm several years ago and we have had discontinuity in personnel, so a lot of the decision-making process behind certain functionalities have been lost.
I would like to allow for the creation of documents in libraries and manage content types so as to create templates and force folks to create through SharePoint (thus increasing adoption for some project-based tasks). We have Office and Exchange set up and integrated with SharePoint.
One problem: our ribbon has no option for creating documents or document sets--just an option to upload documents or create folders. Is this a customization? The content type 'document set' exists in Site Collection settings, for instance. I figured this ability was something out of the box?