I'm having a problem in a site collection where it just load the images attached but when i click on a sub-site it works fine. No idea why this happening.

Thanks in Advance

enter image description here

  • Is there any custom masterpage applied? or have you changed the custom look?
    – Pradip R.
    Commented May 15, 2015 at 7:37
  • Hi Pradip thanks for the reply and its a custom masterpage. its got an html and a master file. its says you can only edit the html and not the masterpage. But when you make changes to the html does this replicate the master file?
    – naijacoder
    Commented May 15, 2015 at 10:54
  • Yes. Master file is associated with html file. So you can only update HTML file only to have those changes on masterpage.
    – Pradip R.
    Commented May 15, 2015 at 11:30

1 Answer 1


Check the browser compatibility. Most often these problems are related to Internet Browsers and arises because of the Internet Brower incompatibility. Mostly the problem occurs with IE11. Try to view the site in Chrome or Firefox and post your results. Also you can check if you are running IE 32-bit version and not 64-bit as this could also be a problem.

Also this can be caused by the CU updates and patch. Please try updating the farm with the SharePoint Foundation Update of the November 2014 CU (KB2899508)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.