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I have a problem with a SharePoint 2013 Server where it most of the times takes 40-60 seconds to open a Word file from there.

The size of the file does not matter and also not if I do it in a big library or in a small one.

When I turn on the tracing I see a lot of requests which need exactly 21 seconds. This leads me to the point that for some reasons internally the SharePoint gets a timeout.

Here are some of the request in the traces which takes exactly 21 seconds

http://sharepoint/sites/CRMDocuments/_layouts/15/WopiFrame.aspx?sourcedoc=%2Fsites%2FCRMDocuments%2Fincident%2FDCP%20Customization%5F57037689EBC7E41180CB00155DC8D406%2FAR%2D07688A%20Bilbrough%20Co%20Ltd%2D2%2Edoc&action=interactivepreview&wdSmallView=1 

http://sharepoint/sites/CRMDocuments/incident/DCP%20Customization_57037689EBC7E41180CB00155DC8D406/

http://sharepoint/sites/CRMDocuments/_vti_bin/cellstorage.svc/CellStorageService

The same url requests are sometimes quick.

I have really no idea where I should start searching for the problem. Would be great if someone has a hint .

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If your SharePoint server does not have Internet-access, you might run into CRL-Check timeouts.

Best Practices for CRL Checking on SharePoint Servers

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  • The SharePoint server has internet access. Anything else I can check? – user41052 Apr 2 '15 at 12:19
  • You could check your SQL-Server Logs for Errors "Using dbghelp.dll version 4.0.5". I have seen environments where this bug caused high CPU-Load on SQL-Server and make SharePoint respond slow. blogs.msdn.com/b/chaun/archive/2013/08/01/… – MHeld Apr 10 '15 at 11:21

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