I have 2 people added having same permissions but both of them see different count of items in the Actions context menu of a document library.

Connect to Outlook and Sync to computer options seems to be missing.

What can be the issue.


I would suggest that there is a difference with their Office installation maybe something is not installed correctly on the user with the missing options.

I would get the user with the missing options to login on to the same machine as the user with the visible options and see if those items appear.

I would also check the permission level and make sure that the user with missing option has the permission "Use Client Integration"


The issue was the difference in IE versions. In older browsers, these options come in the context menu whereas the newer browsers have them in the ribbon at the top.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.