I have 2 people added having same permissions but both of them see different count of items in the Actions context menu of a document library.
Connect to Outlook and Sync to computer options seems to be missing.
What can be the issue.
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I would suggest that there is a difference with their Office installation maybe something is not installed correctly on the user with the missing options.
I would get the user with the missing options to login on to the same machine as the user with the visible options and see if those items appear.
I would also check the permission level and make sure that the user with missing option has the permission "Use Client Integration"