I need to create a form that our customers will complete but not all of our customers will have InfoPath installed.

I tried to use the email form but did not show the form in Outlook, instead it just displayed the xml code

My question is what is the best type of from to create and how to allow external customers to view and complete the form


  • Are you got your answer ?
    – Admin
    Oct 7, 2016 at 10:03

1 Answer 1


For users that do not have the InfoPath client installed, you'll want to create a Browser Enabled InfoPath form.

This will let your external users open and complete the form using their web browser.

For further details, please refer here: https://support.office.com/en-ca/article/Introduction-to-browser-compatible-form-templates-7a6e40ff-eb1d-4311-945d-169857d340af?ui=en-US&rs=en-CA&ad=CA

Note that depending on the version of SharePoint & InfoPath that you're using, and the type of external users (e.g. company contractors vs. the general public) you may or may not need an Enterprise CAL (Client Access License) for each user.


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.