When I am logged in through the edit mode my web part (Summary link webpart) displays fine. However when logged out the Summary link webpart displays the error below:

Unable to display this Web Part. To troubleshoot the problem, open this Web page in a Microsoft SharePoint Foundation-compatible HTML editor such as Microsoft SharePoint Designer. If the problem persists, contact your Web server administrator.

Correlation ID:e257e69c-4088-1000-abd0-78be016b1557"

  • Extra information: The template is a custom template, however it has been fine until recently. There has been no changes to the site or environment. The issue has occurred before however resolved itself.

  • Anyone know how you can investigate on the colleration ID through Office 365

1 Answer 1


You're only option is to contact Microsoft Support in a new service request from the Office 365 Admin Center with your Correlation ID.

Ref: How to find more Info on Correlation ID for Office 365 SharePoint Online site

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These are your support channels in Office 365.

  • Thanks Benny. Had a feeling it was leaning towards that way.
    – Andr
    Feb 5, 2015 at 1:00
  • @Andr Glad I could help. If this answered your question, mark it as accepted so other users may find it in the future having the same issue.
    – Benny Skogberg
    Feb 5, 2015 at 13:43

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