I created a workflow with send mail action. When users add new item to the list, the workflow works. It sends mail to admin.

I created new item but mail doesn't send. When I look

The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly.

Server administrator checked email settings, it is working. How can I solve this problem?

  • 2
    Did you try to test email settings with creating an alert on list? Jan 8, 2015 at 14:29
  • @SlavenSemper alert? I added new item on list
    – zengel
    Jan 8, 2015 at 14:39
  • By setting an alert on a list you can make sure that outgoing mail settings are configured correctly. Jan 8, 2015 at 19:10

2 Answers 2


There are two issues of note to consider when troubleshooting email issues. In both on-premises and SharePoint Online installations, ensure that all addresses on the To: and Cc: lines are valid email addresses. In on-premises installations, ensure that email settings on the server are configured correctly.

Review the following to ensure that you have correctly configured incoming and outgoing emails.



I was getting this error but only on very rare instances. I finally determined that the recipient was one of (2) employees with the exact same name. I then determined that my Email Action seems to be sending to Created By | Display Name. I set it to Created By | Email Address. Now testing.


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