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I had installed a custom claims provider, and used it to search for and add some users via the claims picker.

Now, I have removed the claims provider, and via powershell, removed the corresponding user profiles and user records. I can verified the user and profile records and the claims provider are gone via

Get-SPUser -Web https://theweburl:3443

(New-Object Microsoft.Office.Server.UserProfiles.UserProfileManager(Get-SPServiceContext (Get-SPSite https://theweburl:3443))).GetEnumerator()

Get-SPClaimProvider

However, even though the 3 above commands show absolutely no references to the claims provider or user accounts referenced by the claims provider, the search results in the people picker still find some users originally associated with the provider (though attempting to actually share a site with the defunct user will result in an error because the user doesn't exist).

How can I get SharePoint to stop returning these now defunct claims in the claim picker?

Update: Not sure if this is related or not, but I am noticing errors in the Windows event log such as:

The Execute method of job definition Microsoft.Office.Server.UserProfiles.LMTRepopulationJob (ID 8e98bd09-f599-4c63-baf9-89fcbb2e8f16) threw an exception. More information is included below.

Unexpected exception in FeedCacheService.IsRepopulationNeeded: Connection to the server terminated,check if the cache host(s) is running .

LogName: Application
Source: SharePoint Foundation
Event ID: 6398
Level: Critical
OpCode: Info
TaskCategory: Timer

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
   <Provider Name="Microsoft-SharePoint Products-SharePoint Foundation" Guid="{6FB7E0CD-52E7-47DD-997A-241563931FC2}" /> 
   <EventID>6398</EventID> 
   <Version>15</Version> 
   <Level>1</Level> 
   <Task>12</Task> 
   <Opcode>0</Opcode> 
   <Keywords>0x4000000000000000</Keywords> 
   <TimeCreated SystemTime="2014-12-17T11:45:00.783070300Z" /> 
   <EventRecordID>160828</EventRecordID> 
   <Correlation ActivityID="{D9A3D69C-288D-30E5-00DD-87AE36592E7D}" /> 
   <Execution ProcessID="2112" ThreadID="2172" /> 
   <Channel>Application</Channel> 
   <Computer>(redacted)</Computer> 
   <Security UserID="(redacted)" /> 
 </System>
 <EventData>
   <Data Name="string0">Microsoft.Office.Server.UserProfiles.LMTRepopulationJob</Data> 
   <Data Name="string1">8e98bd09-f599-4c63-baf9-89fcbb2e8f16</Data> 
   <Data Name="string2">Unexpected exception in FeedCacheService.IsRepopulationNeeded: Connection to the server terminated,check if the cache host(s) is running .</Data> 
 </EventData>
 </Event>

And a slightly different variant:

 The Execute method of job definition Microsoft.Office.Server.UserProfiles.LMTRepopulationJob (ID 8e98bd09-f599-4c63-baf9-89fcbb2e8f16) threw an exception. More information is included below.

 Unexpected exception in FeedCacheService.BulkLMTUpdate: Region not found..

LogName: Application
Source: SharePoint Foundation
Event ID: 6398
Level: Critical
OpCode: Info
TaskCategory: Timer

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
   <Provider Name="Microsoft-SharePoint Products-SharePoint Foundation" Guid="{6FB7E0CD-52E7-47DD-997A-241563931FC2}" /> 
   <EventID>6398</EventID> 
   <Version>15</Version> 
   <Level>1</Level> 
   <Task>12</Task> 
   <Opcode>0</Opcode> 
   <Keywords>0x4000000000000000</Keywords> 
   <TimeCreated SystemTime="2014-12-17T11:05:07.261317200Z" /> 
   <EventRecordID>160815</EventRecordID> 
   <Correlation ActivityID="{8FA1D69C-188F-30E5-00DD-8DD5E1F2207D}" /> 
   <Execution ProcessID="2112" ThreadID="2148" /> 
   <Channel>Application</Channel> 
   <Computer>(redacted)</Computer> 
   <Security UserID="(redacted)" /> 
 </System>
 <EventData>
   <Data Name="string0">Microsoft.Office.Server.UserProfiles.LMTRepopulationJob</Data> 
   <Data Name="string1">8e98bd09-f599-4c63-baf9-89fcbb2e8f16</Data> 
   <Data Name="string2">Unexpected exception in FeedCacheService.BulkLMTUpdate: Region not found..</Data> 
 </EventData>
 </Event>
  • Did you have a custom claim provider installed? – Jesus Shelby Dec 9 '14 at 22:59
  • @JesusShelby as stated in the first two sentences of the question, I had a custom claim provider installed, then removed it. – Nathan Dec 9 '14 at 23:41
  • My bad - missed that top portion. – Jesus Shelby Dec 10 '14 at 1:52
1

The first thing I would do is run the following

STSADM.EXE -o Sync -listolddatabases 30
STSADM.EXE -o Sync -deleteolddatabases 30

The second command is only necessary if the first one returns results.

If you for some reason the user is still showing up, Even thought the Get-SPUser is not returning the user I would manually check the userinfo list for the site collection. You can use the below to list out users. You could then use the user item reference to delete the entry.

$web = get-spweb "<URL>"
$list = $web.Lists["User Information List"]
$users = $list.Items
  • STSADM.EXE -o Sync -deleteolddatabases 30 gave A failure occurred during the processing of this command. Check diagnostic logs for more information. I'm not sure where to find the diagnostic logs for stsadm. The "User Information List" was empty. Are you aware of equivalent powershell commands for these stsadm commands? – Nathan Dec 10 '14 at 21:46
  • There are no equivalent commands in PowerShell. Diagnostic logs should be in same directory as ULS logs. – Jesus Shelby Dec 10 '14 at 22:27
  • ran STSADM.EXE -o Sync -listolddatabases 30 again, and now it runs without error and shows no entries. Also "User Information List" shows no entries. I am noticing in the windows event log an error along the regaridng ` Microsoft.Office.Server.UserProfiles.LMTRepopulationJob (...` not sure if that could be related? – Nathan Dec 17 '14 at 12:11
  • What is that full error (you can update the question with the error)? Is there anything pointing to the distributed cache? Have you tried shutting down and restarting the Distributed Cache? – Jesus Shelby Dec 17 '14 at 16:08

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