today some users reported that they cant access any OWAS features externally, unless they are dialed into the VPN. These features have worked in the past (embedded documents and preview / edit) but now it just says
Sorry Something went wrong.
sorry you don't have access.
everything internally still works fine + VPN users its just internet users
i am the only administrator of SharePoint and OWAS and nothing has been changed, by me at least.
i checked the services and also reboot the OWAS server to see if that would resolve the problem, but never.
i have collected some ULS logs and done some research,
Unknown SPRequest error occurred. More information: 0x80070005 WopiFrame: User does not have access to document. Action is EmbedView.
it seems that users are changed to "anonymous" rather than there account.
my OWAS is not published through a TMG, however my SharePoint is, i could publish my OWAS through the TMG but it wasn't required in the past so i don't see why it should be needed now.
i have seen restarting the Distributed Cache service can resolve some of these types of issues but can this not result in data loss?
wondered if anyone had came across this or had any suggestions.