We have the following issue: If you search a specific user (for example: John Doe) using the full name: John Doe we get the correct result for that user in page 8 and the first 7 pages are results for people who work in the same business unit as John Doe. What is strange is if you search: John Do we get the result at the top of the first page, but if we either search for first name or complete full name we get the result in page 8.

Note: SharePoint 2010 enterprise SP1

Any ideas?

  • Did you modify the ranking? – Max Melcher Sep 29 '14 at 9:22
  • 1
    The following article helped in troubleshooting the issue: prosharepointsearch.com/?p=152 when I used another ranking model (example: MainResultDefault) I got the expected results. Also, we are dealing with a consultant company that deployed some sort of customization and I believe that might be the issue. I did contact them to see they can figure out why we are seeing this behavior. – Yas72 Oct 1 '14 at 19:53

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