on some computers we have the problem that users are not able to open a Word document from Sharepoint.
It says that an "Undefined error occured" when starting the Word web app:
I discovered that on that machines the 4 Sharepoint Addins are only 32 bit:
On my machine (Windows 8) instead it shows that they are 32 and 64 bit:
Could that be the problem?
As far as I understood, these addins are installed with Office. I tried to reinstall Office 2013, to repair it but it did not help. The addins are still missing...
Computer configuration that has problems:
- Internet Explorer 11.0.9600.17280
- Windows 7 Professional 6.1.7601 64bit
- Office 2013 64-bit (German) 15.0.4569.1506
Any suggestions on how to resolve this issue?
Additional Info: the task manager shows me 2 iexplorer.exe processes; one for 64bit and one for 32bit; but there is only one IE running.