One of our users is currently trying to update an excel file that is saved directly to our SP document library. Whenever he tries to update it and save it the changes for some reason never save. It works when I do it and when another associate does it. He is currently using excel 2010. I am using 2013 and the other associate that got it to work is using 2010. Our SP site is 2013. Any information on why this may be happening would be much appreciated. Thanks.

  • Are you using a check-in/check-out system for the library? Something similar happened with one of my coworkers and it turned out he was saving it to his HDD and never bothering with the Check In button haha Sep 3, 2014 at 15:29
  • It's not checked out on SP and the excel file itself isnt checked out to anyone.
    – jvonesh
    Sep 3, 2014 at 15:35
  • Then after he checks it out, could you tell him to make some changes and then document that in the Check In dialog? This way you can see whether the issue is with the Excel 2010 incompatibility Sep 3, 2014 at 15:40
  • Were not using the Check-in/check-out system currently. Should i try it to test this or no?
    – jvonesh
    Sep 3, 2014 at 15:44
  • In that case, no, there is no need. You could try checking his MS Upload Center, sometimes Office is acting up and crashes when uploading documents. See if there are any files pending upload. Sep 3, 2014 at 15:47

1 Answer 1


The file was being saved locally by default for some reason. After searching through the setting and tools of IE I found out that the user with the problem was running IE in compatability mode which was cause the file to be saved locally by default. Once the compatability mode was turned off everything was working as it should.

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