It takes an average of 4.5 seconds to load a profile page in our site.
We've turned on developer dashboard and we narrowed down what was causing this.
We have around 7 calls that look like this: ExecuteWcfOperation:http://Microsoft.Office.Server.UserProfiles/GetUserData 267.98ms

I know it's very vague, but what would be possible causes as to why it would take this long?
In our Dev environment, it only takes an average of 11ms and a max of around 70ms.

If it helps, here's the landscape of this environment:
- 2 web front ends
- 2 app servers
- 1 DB server

3 Answers 3


There is no proper answer for this question rather you just make sure that all performance tuning things performed.

I would do / check couple of things.

  • Make sure SQL server memory usage is fine
  • auto-growth rate for Profile DBs and MySie DBs should be MSFT best recomendation i.e 256MB
  • Check Antivirus
  • App Pool of MySite & also User Profile Service
  • Perform IIS reset on all servers in farm
  • Stop and start User Profile services
  • Dis associate Profile services proxy to Mysite and re associate it.

http://tristanwatkins.com/user-profile-service-connection-slow-first-page-load/ http://sharepointpromag.com/sharepoint/10-reasons-why-sharepoint-performance-can-slow


Deactivating the SharePoint Publishing web feature and check .

  • could you paste entire developer dashboard result .
    – Nikhil J
    Aug 15, 2014 at 19:30
  • 1
    Here you go. There are two results.
    – kei
    Aug 15, 2014 at 20:41
  • its not taking 4.5 sec though .
    – Nikhil J
    Aug 15, 2014 at 21:36

Have you ruled out the network? I see this very often with bad Network Load Balancing. Use a HOSTS file to pin the IP Address of one server and test again.

  • Hmmm.. good point! This definitely makes sense as well.
    – kei
    Aug 18, 2014 at 14:32

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