Backup a site collection using central administration never ends

Question

I want to backup and enterprise wiki site collection inside my SharePoint 2013. so i did the following:-

central administration --> backup and restore-->Granular backup --> Perform a site collection backup. then i type c:\backup\c.bak .

but currently the backup never stops , and the c.bak file was not created . i checked the user permission and he can write to the c:\backup folder.

and the backup screen , keeps showing the following :

Status: Caution A site collection backup is currently in progress.
Status: Okay No export is in progress.
Status: Okay Timer service is running

can anyone advice ?

Answer 1

Couple of things to check:

• Make Sure Farm admin accounts having the write permission on the path.
• try to use different path
• Make sure the site is not locked
• check the ULS / Application Logs for clue.

• Also try to take the backup from powershell to isolate the issue.

  Backup-SPSite -Identity <SiteCollectionGUIDorURL> -Path <BackupFile>

• Some IIS reset on App server fix the issue.

please share the result.