I have a document library with one Excel spreadsheet in it. The document library's settings are such that the spreadsheet should be opening in each client's Excel program, not in Excel Web View. I have one user, however, who is unable to open the spreadsheet because it opens in Web View for him and the document has properties that aren't supported by Web View. The option for him to open in Excel itself does not work--nothing happens. It needs to open in Excel by default, not Web View, for this user. The user is using IE 11 and does have Office 2010 installed. I'm out of ideas. What could the cause be?
From previous experience, here are some topics to help mitigate and/or solve office integration problems:
- reinstall office and restart (same behavior below)
- clear out microsoft upload center
- reset/repair IE
- upgrade to the next available version of IE (or downgrade to previous if already latest)
Are the SharePoint Protocol Handlers (add-ons) installed in IE? They come with the Office Installation but only when you have specifically selected to include the SharePoint Tools in the installation (part of Shared Tools).
I'll just include the link to the Office support page, that won't disappear and to copy paste is to much.