I have built a Development Environment and imported users to the Profile Store. When I attempt to access a user's profile, the page returns "Something Went Wrong Here" "user not found".

When I access the Users Profile from Central Administration, it comes up fine. There is nothing in the logs. Where do I look for clues to the issue ? (I'm using SharePoint 2013 Enterprise)

  • did you check the url in the browser when you get error?
    – Waqas Sarwar MVP
    Jul 18, 2014 at 15:51
  • Yes, I then copied and pasted the proper URL into the browser to access the Users Profile and I get the same error. This happens for all users that have been imported.
    – Bismarck
    Jul 18, 2014 at 18:20
  • Also, the user profiles show up in Search Results, but when I click on the link to "View Profile" I get "user not found". I'm stumped.
    – Bismarck
    Jul 18, 2014 at 18:21
  • OK, I have some more information. When I use Enterprise Search to find a user, the View Profile link is "mysite.portal.contoso.com/…" Which is incorrect. It shoould be "mysite.portal.contoso.com/…
    – Bismarck
    Jul 18, 2014 at 19:31
  • Check to see if you have the url encoded for dashes and spaces
    – Osama
    Sep 23, 2014 at 13:36

2 Answers 2


You have to provision a My Site Host along with the User Profile Service. After creating the Web Application create a My Site Host site collection and configure the connection in the User Profile Service Application.

  • Been there, done that. Apparently what I found was a bug in the April CU that causes the URL to double up. If you look closely in my last post, the %255C should be %5C
    – Bismarck
    Jul 20, 2014 at 23:46

This was a bug in the April CU. The June CU Apparently fixes this.

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