I have just started at an organisation and when I review the Event Viewer it is filled with Event 6641 errors. Basically the error is:

Event Type: Error Event Source: Office SharePoint Server Event Category: Office Server Shared Services Event ID: 6641 Date: 6/04/2011 Time: 12:05:27 PM User: N/A Computer: SHAREPOINT Description: The SSP Timer Job Distribution List Import Job was not run.

Reason: Logon failure: unknown user name or bad password

Technical Support Details: System.ComponentModel.Win32Exception: Logon failure: unknown user name or bad password at Microsoft.Office.Server.Utilities.WindowsSecurity.GetUserTokenFromCredentials(String userDomainName, String password, LogonType logonType) at Microsoft.Office.Server.Utilities.WindowsSecurity.GetUserTokenFromCredentials(String userDomainName, String password) at Microsoft.Office.Server.Administration.JobHandler.Execute(Object state, Boolean timedOut)

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

After reading some articles, it says that it would appear someone modified the password of the said account but SharePoint hasn't updated it everywhere, so to run the following command:

stsadm –o updatefarmcredentials –userlogin -password

... and then do a IIS reset/noforce

As I'm not aware of the account password, if I change the password of the account in IIS and then run the above command, is this all that's required? Also, will their be any downtime on the SharePoint WFE / Farm?



1 Answer 1


It is a little more work required. Please see the MS-Support article http://support.microsoft.com/kb/934838.

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