I already have access to the Sharepoint Store and I am able to download apps. However, I see most of them grayed out and, once downloaded, I cannot install them. I get the error message:

Sorry, this app is not supported on your server

I get this issue with yammer, but also with any other app.

Anyone knows what I am supposed to do in order to make this working?

Edit: I am not able to find the app package (.app file) where is this file located in my server?

1 Answer 1


Please try these steps

  • Leave this page open in the browser for the app dependency table located about half way through the article: http://msdn.microsoft.com/en-ca/library/jj819804.aspx
  • Find the app package, rename the .app file extension to .zip.
  • Right click the .zip file and extract the contents.
  • Open the AppManfiest.xml file in Notepad.
  • Search for the AppPrerequisites tag.
  • Using the table specified in Step 1, ensure that the prereqs meet the specs of the SharePoint instance you are working with.

Click here for details

  • Please mark it as answer if it solves your query Jul 8, 2014 at 11:21
  • Thanks very much for your answer. However I am not able to find the App package (.app file) where is this file located in my server? Thanks very much.
    – Frank
    Jul 8, 2014 at 11:22

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