I have set up a list and now I am trying to crawl it. I go into the list's Advanced settings and click Reindex, then when I go to the Catalog settings I get this message under the Search Information header:

It is not possible to retrieve crawl information as the system is configured in a way that limits access to this information.

When I reindex the entire site collection, the list's catalog settings show the normal crawl information (when the list was last crawled, etc...) but when I try to reindex the list itself, that's when I get the error information. Then I check the Managed and Crawled Properties to see that nothing has been indexed. What can I do to fix this?

1 Answer 1


An IISRESET corrected this issue for us.

  • 2
    One cannot reset IIS in SharePoint Online
    – wjervis
    Commented Oct 8, 2014 at 13:50
  • You may need to issue a ticket with support then to see if Microsoft can do this for you. I am just stating that with this particular error an IISRESET with our on-premise farm corrected the issue immediately. Commented Oct 8, 2014 at 14:00

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