I created an email alert workflow in SharePoint 2010 using SharePoint Designer.

This email alert has images embedded in them using the HTML tag .

When i receive the email alert,it doesn't load in Outlook and also in mobile(Iphone).

Can someone help?

  • How are you referencing the image in the HTML part of the email?
    – Brandon C.
    Jun 25, 2014 at 13:47
  • I'm using <img src="imageURL"> in the body section
    – George
    Jun 25, 2014 at 14:29
  • Did this ever get resolved...I'm running into the same issue.
    – user42989
    Jun 4, 2015 at 13:01
  • Hi @TimWelsh,the email images got displayed in webmail but in outlook it didn't display for reasons unknown(may be since I was in VPN). IPhone issue was because of some security issues. When i used a image from google,IPhone displayed the image.
    – George
    Jun 4, 2015 at 14:29

1 Answer 1


The problem that you might be having, is that your image is stored locally on the computer you are using. Know that when you create workflows and send emails, it is running on the server farm. So unless the image is also stored on your server, it will not appear in the email address, as the server cannot reference that image.

Try putting the picture into your sharepoint site, and reference the picture using the path along your sharepoint site from the workflow.

  • Hi Brandon,sorry I was not clear..I uploaded the image to the picture library and used that URL inside <img src>
    – George
    Jun 25, 2014 at 15:59
  • Are you including it in the email itself? If you want to add HTML elements to an email, fist build the <img> as a dynamic string, and set it as a workflow variable. Then perform a lookup on that variable in the email itself.
    – Brandon C.
    Jun 26, 2014 at 11:33
  • Hi Brandon..Yeah did the same. Also i see that these images are loading fine in OWA. But not in outlook and mobile. All users have access to the image location .
    – George
    Jun 26, 2014 at 11:49
  • Can you post an example of the whole image URL source? You don'T have to actually give details, just descriptions, like masterpage/sites/mySite/images/myimage.jpg
    – Brandon C.
    Jun 26, 2014 at 11:52
  • <img src="sitecollectionURL/sites/May20/Pics/EIS-ITALert%20Header.jpg" width="627" height="151" alt=""/>
    – George
    Jun 26, 2014 at 11:59

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