I am having an issue with the Navigation option on the Site Settings page.

The odd thing is that the Navigation option was operating correctly before. I am trying to make some changes to the quick launch bar (i.e. change URL's etc.). However, when I select "Navigation" an error message appears.

To troubleshoot the issue, I have done the following:

1) checked for any list/libraries that may be returning errors
2) checked to see if there were any pages on the quick launch bar that are producing errors.
3) under Site Administration - Content and Structure works properly
4) searched the correlation id. Nothing returned of significance.

Can anyone help me with this issue? Thanks!

  • 1
    What is error message you are receiving?
    – Phil Greer
    May 28 '14 at 15:28
  • @PhilGreer I am receiving "Sorry, something went wrong. An unexpected error has occurred.". Thanks! May 28 '14 at 15:54
  • Are you using managed metadata navigation? Do you receive the same error when browsing to Navigation settings on other sites (http://yoursite/_layouts/AreaNavigationSettings.aspx)?
    – Phil Greer
    May 28 '14 at 16:09
  • can you post uls log message?
    – mhijazi
    May 28 '14 at 16:16
  • @PhilGreer Yes, I am using managed metadata navigation. No, I do not receive the same error when browsing to Navigation settings on other sites. Thanks May 28 '14 at 16:27

Some things to check:

  • Ensure Managed Metadata Service / Connections are functioning without problems
  • If recent changes were made to terms, these changes may impact your navigation. Consider rolling back changes temporarily so you can access your site's Navigation Settings.
  • Ensure that sites/lists/pages etc. referenced by your site's navigation were not recently deleted (if so, restore from the recycle bin)
  • Be sure that all resources referenced by your site's navigation are checked in / published
  • Verify that Navigation Settings are unavailable to the most privileged user (farm admin)

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