Here's the error which occurs while installing the binaries

No product configuration wizard yet! Just good old Windows Installer

2014/05/16 23:49:06:025::[1880] MSI(INFO): 'Action start 23:49:06: ArpWrite.'
2014/05/16 23:49:07:409::[1880] MSI(INFO): 'CustomAction ArpWrite returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2014/05/16 23:49:07:409::[1880] MSI(INFO): 'Action ended 23:49:07: ArpWrite. Return value 3.'
2014/05/16 23:49:07:425::[1880] Error: Failed to install product:  D:\global\oserver.MSI ErrorCode: 1603(0x643). 
2014/05/16 23:49:07:425::[1880] Log level changed from: Standard to: Verbose
2014/05/16 23:49:07:425::[1880] Rolling back chain

I tried to install SharePoint 2013 on a shiny new Hyper-V VM (host OS is Windows 8.1).

This is what I tried already:

  • Using Windows Server 2012 (no R2, no update)
  • Using SharePoint Server 2013 (no SP1)
  • installing all windows udpates prior to sharepoint installation
  • any combination of these
  • installing office prior to sharepoint
  • installing visual studio prior to sharepoint
  • using a generation 1 or generation 2 type virtual machine
  • different license keys (enterprise and standard for sharepoint)
  • using 2, 4 or 6 virtual cpus
  • I made sure the .iso images I use match those on MSDN (SHA1 hashes match)
  • both online and offline installations

The problem is reproducible. I did manage to successfully install the binaries twice (out of like 50 times). Curious as I am I tried to revert to an earlier snapshot and reproduce the successful installation attempt. I failed twice. I believe there's a 'random' thing part of the equation.

I'm out of ideas.

  • Look out for event id on the internet. See if you see any thing in event logs May 16, 2014 at 23:57

5 Answers 5


I was facing the same issue, after researching for almost one whole day I found all the failed solutions which you have mentioned here. Then I found the solution which worked, and is also very logical and safe. Here is the link to the blog post with details about the solution.


So to resolve this, we wrote the following PowerShell script (run as Administrator):

if(!(Test-Path HKLM:\SOFTWARE\Policies\Microsoft\Windows\Installer)){
New-Item -Path HKLM:\SOFTWARE\Policies\Microsoft\Windows\Installer | Out-Null
$regProps = Get-ItemProperty -Path HKLM:\SOFTWARE\Policies\Microsoft\Windows\Installer
if(! $regProps.logging){
New-ItemProperty -Path HKLM:\SOFTWARE\Policies\Microsoft\Windows\Installer -Name logging -Value voicewarmup -PropertyType String | Out-Null
if(! $regProps.debug){
New-ItemProperty -Path HKLM:\SOFTWARE\Policies\Microsoft\Windows\Installer -Name debug -Value 3 -PropertyType DWord | Out-Null
  • I was install SP 2013 Azure VM, I got same error and run this powershell, its works! Apr 10, 2022 at 5:18

I got the same error Microsoft SharePoint Server 2013 encountered an error during setup,

enter image description here

In my situation, the underlying issue stemmed from utilizing only a single processor core for my Hyper-V setup when installing SharePoint.

For more details, Please check Microsoft SharePoint Server 2016 encountered an error during setup


For those installing on a hardware server, check the Power Options in the server BIOS and change from Performance to Balanced. This was the fix for a similar reported issue when installing Office Web Apps, and it worked for our Sharepoint 2013 install after many, many frustrating hours.


I had the exactly same issue with my SharePoint 2016 installation. I unzipped the ISO and ran the wizard again which worked perfectly fine.

Complete details here.


In my case, I installed updates and restarted the server then the problem solved

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