Content Organizer rule won't start after receiving document in Drop off

Question

I've searched a lot before coming here to ask... Here is my situation, in SharePoint Online.

In a site with Content Organizer ON, I have created the library "Deposit Library", in which one users will upload documents (xlsx and pdf). I have created a workflow (SPD 2013) that starts when a document is created in the library: it adds some metadatas from a list. When its done, the workflow send the document to the DropOff library. Which is working fine.

When the document lands in the DropOff library, it stays there, until I manually goes in Document Properties, i do not change anything, I click on "Send" and then, the document is routed properly.

Why should I edit Document Properties? Is there a way for Content Organizer to launch routing rules automatically?

To help you understand, here is my settings:

Settings of Content Organizer:

• Redirect users to dropoff = no
• Send document to another site = no
• Subfolders = no
• Version control = add random characters
• Conservation context = no

Rule I am working on:

• Name = Agency
• State = Active, priority 5
• Content type = I have selected my custom content type, which inherit from Document content type, and only have simple text columns.
• Conditions = IF Name StartsWith "Agency"
• Destionation = "Agency Library"

Workflow details:

1. Check if report exists in "Report List"
2. Search Title, Nature, Category, Branch in Report List, and assign it to current item.
3. Set Status of current item (custom column) to "To validate"
4. Set a refecence date in current item (custom column)
5. Copy and Delete current item to DropOff Library
6. Extract/Archive document in DropOff Library (This is a test Ive made, to try to solve the problem...)

My custom content type is added to all libraries I am using. I really wish someone will find out whats going bad... Many thanks all !!

Answer 1

There is possibly a required column in destination list which is empty now. make all columns arbitary in destiantion List and then try the related job.

Answer 2

For anyone else coming across this, there is a Timer job called "Content Organizer Processing" which usually runs just once per day by default. This is why content in the drop off library will just sit there even though they match the rules to move off elsewhere. You can either run the timer job manually to clear the contents of the drop off Library, or set it to run, say every 15 minutes. The timer job is located on SharePoint Central Admin, Monitoring, Review job definitions.

Hope this helps :)