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Celbester
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I have a list with a workflow customized using SharePoint Designer. It's on the SP2013SP2016 platform.

If I am inside the Application (APP) server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine or the Web Front End (WFE) server, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the Application (APP) server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine or the Web Front End (WFE) server, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

I have a list with a workflow customized using SharePoint Designer. It's on the SP2016 platform.

If I am inside the Application (APP) server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine or the Web Front End (WFE) server, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

Added environment details
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Celbester
  • 193
  • 3
  • 12

SharePoint Designer Workflow Only Sending Email If Triggered Inside the APP Server

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the Application (APP) server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine or the Web Front End (WFE) server, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

SharePoint Designer Workflow Only Sending Email If Triggered Inside the Server

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

SharePoint Designer Workflow Only Sending Email If Triggered Inside the APP Server

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the Application (APP) server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine or the Web Front End (WFE) server, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

Added SharePoint alert details
Source Link
Celbester
  • 193
  • 3
  • 12

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

I have a list with a workflow customized using SharePoint Designer. It's on the SP2013 platform.

If I am inside the server, I load the site, and I create a list item, the workflow successfully starts and completes, and sends email notifications.

If I am using a normal user machine, I load the site, and I create a list item, the workflow successfully starts and completes, but does not send email notifications. In the workflow history, you will see the error "The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly".

Inside the server, the antivirus does not have blocking rules for emails.

I cannot find anything useful in the SharePoint logs. We're currently requesting for Event Viewer and IIS logs.

Note that subscribing to SharePoint alerts are working whether the SharePoint alert was triggered from inside or outside of the server (Example: I subscribed to all events on a list. Whether I create a list item from inside or outside of the server, I still get a SharePoint alert).

Any ideas on what to look for or how to further troubleshoot?

Advanced thanks!

Source Link
Celbester
  • 193
  • 3
  • 12
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