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I have finally determined the cause of this issue. I can now confidently say that this issue is caused by the client PC not having Internet connection. If the Windows client running Word 2013 (or Word 2013 SP1) is not connected to the Internet, the document information panel exhibits this behaviour. If Word 2013 can see the internet, the behaviour ...


The document Library that has the problem is created with Visual Studio. Creating a new Document Library in that Site will not cause the problem. It seems like Microsoft Word is trying to access the library by using URL composed as webUrl + Library. To avoid this problem, the Document Library has to be created without the “/Lists/” part. Good Url for ...

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