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As given in the error message, the issue is with the Body column of workflow tasks list. For the approval workflow, there would be a tasks list. In the workflow task list, Body column is Enhance Rich multi-line column. Change the setting to Plain text, instead of enhanced rich text. May be required IISreset. ...


They should be the same, the changes are managed by Office clients and not OneDrive or Outlook directly.


The workflow (SharePoint SMTP service) sends the email to Exchange; Outlook has nothing to do with it. If you want a messaging process where the user can prepare/alter the message you have to built it in a SharePoint List. Make the first workflow create a new (message) item in another List (Messaging). Direct the user to that list (the Edit Form of the ...

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