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For me this blogpost was the solution: https://www.vioreliftode.com/index.php/sharepoint-incoming-e-mails-stuck-in-drop-folder/ This bug is fixed in May 2015 CU for SP2010 and April 2015 CU for SP 2013.


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We developed ready to use SharePoint help desk with support of incoming email messages. It is quite customizable. I would recommend you to take a look. I'm not sure which version of SharePoint do you use, but it supports SharePoint 2013 and SharePoint Online in office 365. Product page Docs Series of articles for quick start


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How would you expect a workflow notification to show in a document library in the first place? A document library holds documents. Word, PDF, Excel, whatever. A Workflow notification is NOT a document. You may want to spend some time to learn more about the nature of document libraries. Also, SharePoint workflows will not trigger email notifications or ...


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So it turns out that the problem was that I was using a Globally Reusable workflow and I should have been using a List workflow.


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SharePoint Incoming Email is simply a standard SharePoint List that is assigned an email address. IIS SMTP (typically) receives the email from, for example, Exchange, and via timer job consumes the EML and adds it to the List with that assigned email address. What you need to monitor is List Item creation which you can do via SharePoint Workflow, Event ...



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