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Couple of things to check: Make sure "Microsoft SharePoint Foundation Incoming E-Mail" timer job is running on the server where SMTP confgiured. From Central admin, Incoming email setting > advance setting, make sure drop folder path added here. Make sure Timer Services having the correct permission on drop folder.


2

If nothing above has helped, then I would check whether your application pool and timer service accounts have permissions to the drop folder. Probably they don't. Some time ago it was the cause of the issue in my case. To configure this permissions do the following: Verify that you have the following administrative credentials: You must be a member of ...


2

If you have more than one APP Server, check whether the drop folder is on the same server where the timer is running, else you have to share the folder and add the path in Central Admin. Reference : http://bernado-nguyen-hoan.com/2013/06/18/solving-sharepoint-2013-incoming-mails-stuck-in-drop-folder/



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