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First, you can use a Lookup instead of a choice dropdown to get email addresses of offices. Then you can include the email address from the email list in the settings for the office lookup field. Then in your workflow, use the Wait for field to change action to wait for your Response field: Wait for Response to not equal Current Item:Response. Then send ...


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We developed ready to use SharePoint help desk with support of incoming email messages. It is quite customizable. I would recommend you to take a look. I'm not sure which version of SharePoint do you use, but it supports SharePoint 2013 and SharePoint Online in office 365. Product page Docs Series of articles for quick start



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