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Several users reported that the ribbon button gets grayed out as soon as they select multiple documents to download from a document library.

The feature works fine if you select a single document and gets disabled as soon as you select a second one.

Is it a normal behavior? or did we miss something while configuring the list?

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up vote 1 down vote accepted

This is normal behavior as SharePoint does not support a "bulk" style download of multiple files. If you need to do that it would be better to just open Explorer View and copy the files that way.

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