Fairly new SharePoint developer here,
Our customer is using SharePoint 2010. They have a list of WorkOrder items to track help desk requests. Our customer wants to have the system send an email to the list item creator if the item has not been modified in 48 hours.
What would be the best way to go about setting this up? Will I need a timer job? a workflow? I'm really not sure how to have the email trigger after a specified amount of time. Then if the item is modified, the 48 hour counter should start over again and send another email if it is not modified.
Thanks in advance for advice!