I have a SharePoint 2010 Document Center site collection with Document Id's enabled. In the properties for any item there is a link to the document ID that should open the document. Instead the link takes me to a search results page which is NOT the standard search results page for the site (we have an Enterprise Search Center which is used for all other search results). The search results page shows the following message:
Property doesn't exist or is used in a manner inconsistent with schema settings
This search page also has the context dropdown which is disabled on the rest of the site collection. If I select "All Sites" from the dropdown and search again on the same terms it takes me to the correct search results page, and shows me about 35 results. When I view the properties of each of the items returned on that search page (well, I've tested about 6 of them), it shows me they all have the same document ID. Not only do they have the same document ID but it looks like they all live in the same library. This is a scenario that should not be possible, but it happened.
This is all very vexing to me and definitely to my users.
Thanks for any help!
** Update 12/7/2012 **
We went with the approach that avoided contacting Microsoft for now. What we tried to do was download all the documents and then delete them from SharePoint. After that I emptied the recycle bin in the site collection, and had the user re-upload all of the documents, but they KEPT their old document IDs!? This might require a new question, and that's fine, but now I'd like to know if anybody knows of a way to remove these embedded IDs from a document automatically (see: powershell or some other script/code)? This might only happen with Office documents (the ones in question are Word docs). At any rate I found the information in the documents and it looked like I was able to remove the document ID from one, but that's going to be slow going for the 35 or so that need to be fixed, since I had to do it within Word.