I'm trying to set up notifications in a production enviroment. I have already set up the notifications in a test enviroment which contains the same SMTP-adress that I need to use in production.
The problem is the following:
- I get no initial mail when I set up the notification.
- When I look in the ImmedSubscriptions table, in the sharepoint database, it's empty.
I have cheked the following:
- SMTP adress
- Exchange configuration
- Sharepoint timer jobs
Any suggestions for how I can further troubleshoot this problem ?
UPDATE: It turned out that the network wasn't configured correctly on the production environment. We ended up solving it by writing the IP-adress directly in the Central Administration instead of the SMTP address on both the farm and the Web Application. The production environment has since been configured correctly.
If anyone else is experiencing this problem I can recommend trying to use Telnet. That lead me in the correct direction. By using telnet I got "530 5.7.1 Client was not authenticated". In short, if you can't send an e-mail with telnet then Sharepoint can send mail either.
If in doubt how to use Telnet to send an E-mail, here is a guide: http://www.rdpslides.com/webresources/FAQ00035_Send_Email_via_Telnet.htm