I am trying to set up a list to act as an internal service desk for our IT department. Basically I want it so that when a new request/ticket is created in the list, an email is sent out to the Network Admin., he then opens the email and clicks on the link to view the actual item. Now I want it so that when he views the item, it automatically changes it status from New to Reviewed...sort of like how emails are marked as read once you click to open them...
Is there such a condition in SharePoint Designer workflows? I can't seem to find it...
I have a status field on this list which has 3 values 'New', 'Reviewed' and 'Resolved'. When the status is changed for an item an email is sent out to the appropriate person, however, I need it to automatically change the status when the request goes from 'New' -> 'Resolved'.
Any ideas how I can accomplish this?
One other thing, is there any way to change the wording on the new/edit form aspx pages? I need to change the 'Save' button to 'Submit' if that is possible and easy to do....
Thanks!
