Tell me more ×
SharePoint Stack Exchange is a question and answer site for SharePoint enthusiasts. It's 100% free, no registration required.
up vote 2 down vote favorite
2

after creating a PowerPivot document, my PowerPivot Gallery is looking like the image below.

The red cross message is "An error ocurred while capturing snapshots for this document".

How can I solve this? Is this a common error? How can I get the snapshots to show in the gallery?

enter image description here

share|improve this question

1 Answer

up vote 1 down vote accepted

I'm having the same problem in 2013. After a considerable amount of searching, I found this for 2010: http://support.microsoft.com/kb/2361559

It hasn't been fruitful for 2013, but various message boards have reported success on 2010. Hope it helps if you haven't already solved it.

share|improve this answer
I had seen before that installing SP1 would fix the problem, but I wasn't able to do it. Fortunately, the article you posted also has a manual workaround: editing the "ASRGLoader.htm" file. That worked like a charm! Problem solved in 2010. If you get to solve this for 2013, please post it here as well. Might help other people. – John Assymptoth Nov 19 '12 at 10:33

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.