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Guys its been reported to me that people are not getting back the results they expect when doing a search using the all sites scope. Looking at the scopes in central admin i've noticed that the items count is only 1020. Is this the number of items available to search on. 1020 seems extremely low for the entire intranet. What does the count refer to?

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There are many posibilities why you would not see them all, but here is what you could start checking:

  • SP-CA check in the Web Application User Policy and make sure your Search Crawl account has Full Read permissions
  • Check Crawl Log in the Search Service application associated with the Web Application for errors/warnings.
  • Check Content Sources make sure they are proper
  • Check Shared Search Scopes on the rules
  • Make sure Libraries/Lists from which results we're suppossed to be retrieved if "Enable search..." checkbox is enabled.

Run a Full Crawl and watch Crawl log and ULS logs

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what do i need to check in the content sources. Currently the rules are set to all content and to exlude contentclass = urn:content-class:SPSPeople – Richard Banks Aug 10 '12 at 10:50
do you have listed all the Web Application URLS? – Marius Constantinescu - MVP Aug 10 '12 at 10:51
yes they are all in there. Ive checked everything you said above and all looks ok to me – Richard Banks Aug 10 '12 at 10:58

I dont know if its any help to you but you could try this and see if your search scope is setup properly?

SharePoint Portal Server 2003 Creating Search Scopes for Sites in the Site Directory

SharePoint Server 2007

Search scopes for end users in SharePoint 2010

I hope this helps you!

Good luck :)

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