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I have a workflow that I created that sends an email to a person depending on information that is in an infopath form. The form is for Accounts payable and what I did was say if the invoice says pending approval and the approver is 'whoever', send an email to that person letting them know they have an invoice that needs to be approved.

This was working perfectly until recently. Now, all of a sudden, most invoices are not sending the email notification. When I look at the history of the workflow, it says completed, but when you click that 'completed' link it opens another window that, if it had worked, logs the date it occurred, event type and description that I specified when designing the workflow.

Then there are a couple that do send the email and logs the information correctly. I can not figure out why sometimes it works and sometimes it doesnt. I have not made any changes in the design of the workflow, except when I try and test, I add my email along with the approver and then every time I test that one, it works. Any thoughts would be greatly appreciated.

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Is the approver's email address correct within SharePoint? Sounds like maybe the emails are just failing to reach their intended recipient which means everything in SharePoint works fine and would explain the lack of errors. – ToddersLegrande Jun 7 '12 at 15:39

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