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I have a document library with two custom content types. If I use the web interface and choose New Document -> MyCustomType the document template opens up and I can create and modify the document and list item properties.

I then created a workflow using SharePoint Designer 2010 and setup an action to create a new list item on my document library. I gave it a name and set the content type to MyCustomType. The workflow executes without error and creates the document - but I can't open it in Word. I get the following error: The file test.docx cannot be opened because there are problems with the contents. There are no additional details.

I opened up the .docx file and looked at the embedded XML and I can see that it is using the correct template. Any ideas why Word is failing to open the document or something I can do to troubleshoot / get more info on the error?

Update: I recreated the template from an empty word doc and the problem is resolved. I would like to leave the question open for now in hopes of better troubleshooting advice for repairing an existing template.

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6 Answers 6

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I had the same issue. All you have to do is just to save the document template (dotx) as word document (docx ).

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  • this is the answer.
    – Justin
    Feb 5, 2013 at 2:36
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I had a similar problem. I had to rename the template to docx in the advanced setting page as well as saving it as a docx file. But I also had to use Word 2010, not Word 2013 to create and save the template. Note: I am currently on SP2010 so it seems it's some kind of conflict with the headers that Word 2013 was introducing. Just in case others may need help with this.

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Please make sure that the document template (the content type document template) is doc or docx, and not dotx. In the workflow - Create Item - Path and Name should contain the name of the file and the correct file extesion (exaclty as the document temple extension).

for me the workflow created a corrupted word document because the template was dotx and the workdlow created a docx, once I changed the content type document template to a docx the problem solved

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I've seen this happen (through the twittersphere) in the past with 2007. This details how to do it, http://www.documentmanagementworkflowinfo.com/sample-sharepoint-workflows/sharepoint-designer-workflow-create-new-document-based-content-type.htm

This article looks to be specifically geared at SPD 2010, http://mysharepointguru.com/business-processes/creating-docs-with-sp-desiger-2010-a-workflows.html.

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  • I don't have an issue creating the library, content type, template or workflow - those are all fine. The problem is that the document created from the workflow is somehow corrupted when using the workflow, while the document created when choosing a new document from the content type template using the ribbon controls.
    – Goyuix
    Jun 4, 2012 at 4:21
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Please try to add some content in the document using the workflow and please try again.

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When you're editing the workflow in SP Designer and you add the step to Create New List Item, make sure to add Content Type ID to the list of Fields. I had this exact same error and was able to resolve it by specifying the Content Type ID. Here's where I found the hint: http://www.quercussolutions.com/blog/index.php/out-of-the-box-document-generation-in-sharepoint-2/

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