I set up a document library for a team's weekly status reports, which are standard Word 2007 documents. Instead of emailing the reports to managers in other departments, the team uploads the reports to the library, and then sends the URLs for each report as a link in the body of an email message to each manager. (Everyone has been given "Read" access to this library.)
We're finding that about 2/3 of the links sent this way are failing to open the document; here's what happens when someone clicks on those links in the email body:
- Internet Explorer opens briefly, with the URL in the address bar.
- The message "Connecting" appears briefly; there may be a progress bar, depending on the individual user's configuration.
- The IE window closes.
- The document never appears (Word fails to launch).
Our email client is Groupwise 8.0.2; IE version 7.0.5730.13; Sharepoint 2007.
Any ideas on what's prventing these documents from opening?