Im looking into the possiblity of replacing a current bespoke system with a Sharepoint solution. I dont have much info (at the moment) of how the existing system is built, but this is its purpose :
A customer speaks with sales department and he/she may actually want a loan or another service. The request is typed into the system and this creates a lead for Loans department. Any member of the Loan's department can service the request. Also this can work visa-versa, from loans to any other product team.
The existing system interfaces with another system. As far as i know its only used to pull in info info into the current system if its an existing customer, so it searches for existing customer records and partially populates the fields. (this feature could be ommitted from the Sharepoint solution if too complex to do)
The current system also does some reporting, who raised the lead and who serviced the lead etc. Points are awarded to the individual who created the lead and to the person who serviced the lead.
There are about 60 people and 10 products (10 teams) that we offer on this basis and is the core of the business, so relaibility is paramount.
This is the only info I have at the moment and will be posting more info as soon as i have it.
Is Sharepoint a viable option to build a suitable solution to run core business activities ?
We are using Sharepoint Standard Edition.
