SharePoint Record Center not routing documents

Question

We are working with a Record Center configured to route documents to different libraries depending on the associated content type.

The rules are created without any particular customization. The only thing is that the Submission Content Type is set to the content type that should go to the list.

The rule in general works perfectly, routing the document to the correct list as soon as its submitted (as it should). But, from time to time an error happens and after submitting the document, instead of the normal message that says that the document was routed to its final destination, this message appears:

The document was submitted successfully. Its location will change pending action from a site administrator. For now, you can continue to access the document here: http://UrlForDocument

I don't know which action should I perform, or if there was an error, what was it and how I can fix it.

Answer 1

I had the same problem and tracked it down to the following 2 reasons:

The item being submitted does not have a content type for which there exists a rule (even though it might get that content type on being added to the destination site, the rule will not trigger (this might also occur when the source site is a different language, that have the same content types that differ in displayname)

A user field in the item submitted contains a non resolvable user (think domain trusts)

CHeck the logs, because when this happens, the webservice sharepoint uses to submit files will log a MoreInformation and tell you what went wrong (which is not very specific, but might for instance say missing props (= fields))

Answer 2

Just posting the "solution" to my problem.

We discovered that the issue was that there were some fields that were failing validation. Sharepoint saved the changes but for some reason (still unknown) the item remained unrouted.

After the user fixed the invalid fields, everything worked out fine