I have SPS 2010 intranet site that has 1200+ users, and so many document libraries and folders. The farm is actually contains only one server and there is no any Alternate Access Mapping configured only the "Default" is being used.
Concisely and precisely, my problem is that users have reported to me that when they Check Out a file, they cannot find it on their local hard drive. As far as I know, In SharePoint the file is stored by default on the hard disk in a drafts folder that is in my My Documents folder, But the problem is that even after checking the settings and putting the proper path in MS Word settings:
Word 2007: Word 2007 > Word options > Save > Server Drafts location.
Word 2010: Word 2010 > File > Options > Save > Server Drafts location.
The users have noticed that folder of “SharePoint Drafts” is created automatically to “My Documents”. However, When they Check Out a file, it still doesn’t appear in the folder at all.
I instructed users to watch (http://www.youtube.com/watch?v=RRE-i7MZdqk), But strangely, SharePoint did not ask them whether they wanted to check it out to a local folder, I mean the dialog didn't show up at all.
Could you please help me out to resolve this issue ? Because users really want to have the checked out file on their local hard drive.