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When the search keyword doesn't have any matching result in my search center I have this problem:

When I load the page, I get the message

Nothing here matches your search

in the Search Results web part and the

We don't have any refiners to show you

in the Refinement Web Part.

Can you tell me how to resolve this problem?

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    How should it show any refiners when you have no matching results? The refiners are displayed based on what results are returned
    – Robert Lindgren
    May 3, 2016 at 9:39
  • i mean the refiners wep part not exist in all search center of sharepoint
    – Kheira boukhalfa
    May 3, 2016 at 9:42
  • I do not understand what you are saying, or how that is present in the question?
    – Robert Lindgren
    May 3, 2016 at 10:55

1 Answer 1

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That is working as designed. You have to have search results to be able to "further refine" the results. The concept is to narrow down the result set based on attributes returned in the results set. No Results = No Refiners

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  • that's ok , i'm new in sharepoint andi have understood where is the probleme , thanks for answer
    – Kheira boukhalfa
    May 3, 2016 at 13:56
  • Can I get an "Answer" from you? :)
    – Matthew McDermott
    May 3, 2016 at 19:09
  • It is customary when someone answers your question on Stack Exchange that you mark it as an answer.
    – Matthew McDermott
    May 6, 2016 at 2:15

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