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I have just started at an organisation and when I review the Event Viewer it is filled with Event 6641 errors. Basically the error is:

Event Type: Error Event Source: Office SharePoint Server Event Category: Office Server Shared Services Event ID: 6641 Date: 6/04/2011 Time: 12:05:27 PM User: N/A Computer: SHAREPOINT Description: The SSP Timer Job Distribution List Import Job was not run.

Reason: Logon failure: unknown user name or bad password

Technical Support Details: System.ComponentModel.Win32Exception: Logon failure: unknown user name or bad password at Microsoft.Office.Server.Utilities.WindowsSecurity.GetUserTokenFromCredentials(String userDomainName, String password, LogonType logonType) at Microsoft.Office.Server.Utilities.WindowsSecurity.GetUserTokenFromCredentials(String userDomainName, String password) at Microsoft.Office.Server.Administration.JobHandler.Execute(Object state, Boolean timedOut)

For more information, see Help and Support Center at

After reading some articles, it says that it would appear someone modified the password of the said account but SharePoint hasn't updated it everywhere, so to run the following command:

stsadm –o updatefarmcredentials –userlogin -password

... and then do a IIS reset/noforce

As I'm not aware of the account password, if I change the password of the account in IIS and then run the above command, is this all that's required? Also, will their be any downtime on the SharePoint WFE / Farm?



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1 Answer 1

It is a little more work required. Please see the MS-Support article

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